SHIPPING TERMS & CONDITIONS

Please read the following shipping terms and conditions carefully before placing your order. By purchasing through our website (www.neukone.com), you agree to the following terms:

1. Shipping Policy
We offer shipping globally. All orders are processed and shipped from NEUKS studio within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:
Standard Shipping: 5-7 business days
International Shipping: 7-14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control.

2. Order Processing

Orders are not processed or shipped on weekends or holidays.
High-demand periods may result in longer processing times.
Once your order is shipped, you will receive a confirmation email with tracking information.

3. Shipping Carriers
We use reputable shipping carriers such as USPS, FedEx, UPS, DHL to ensure timely and safe delivery. Carrier selection is based on specific requirements of the order, service availability and efficiency.

4. International Shipping
We currently ship internationally to select countries. International shipments may be subject to:

Customs, duties, and taxes (imposed by the destination country)
Import restrictions or delays

All additional charges are the responsibility of the recipient and are not included in the product or shipping cost.

5. Shipping Delays
NEUKONE is not liable for delays due to:

Weather
Natural disasters
Customs clearance
Strikes or labor shortages
Carrier-related issues
Or any other events out of the control of NEUKONE

We do our best to ensure on-time delivery but cannot guarantee it.

6. Address Accuracy
Please ensure all shipping information is complete and accurate. NEUKONE is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, we will contact you for re-shipping arrangements. Additional shipping fees may apply.

7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [email protected] or direct message on Instagram (@NEUKONE) within 3 days of delivery. We may ask for:

Photos of the damaged package/product
Tracking number
Order number (If applicable)

We will work with the carrier and provide a resolution as quickly as possible.

8. Contact
If you have any questions about your order or shipping details, please reach out to NEUK directly:
Email: [email protected]
Phone: (508) 915-7879